Existing customers

All you need to manage your
policy, all in one place

We hope you’re happy with your Lark Music policy. Here you can manage, change, renew and claim on your cover.

Choose your service:

Keynote
Quick and easy musical instrument insurance for musicians of all abilities
Signature
Bespoke, personal musical instrument insurance for professionals and exceptionally valuable instruments

Make a change

If you need to update your policy, we’ve made it as easy as possible for you. Just email us at keynote@larkmusic.com or call us on 0333 188 6582 (Monday to Friday 9am to 5pm) and one of our team will be happy to help. You will need your policy number to hand.

We can help you:

• Add or remove an instrument or accessory
• Update the valuation of your instrument or equipment
• Update your personal details
• Add an element of cover
• Reduce your level of cover

contact us

 

Renew your cover

Renewing your policy for another year is simple. To view and pay for your policy online you will need to have created an online account for your policy. You can do this by following the personalised link in your renewal email. If you need a personalised link to create an online account then please email us at keynote@larkmusic.com to set up online access.

Once logged in you will be able to review your policy details and start your renewal.

Don’t worry if you’re not sure when your policy expires. We will send you your renewal documents 28 days before your renewal date, and follow it up if we don’t hear from you.

renew your policy

 

View your documents

You can find all your policy documents in your online account. Simply login using the details you used to set up your online account. If you still can’t access your account, just click ‘Forgotten your password’.

login

If you arranged your policy over the phone with us, then we will have sent your documents to you via email or in the post. If you can’t find your documents and need another copy, just get in touch by emailing keynote@larkmusic.com or contact us here.

 

Make a claim

We know how distressing it can be if anything happens to your treasured musical instrument or equipment. Our aim is to get you playing again as quickly as possible, while offering the support you need during a difficult time.

Make a claim

Make a change

If you need to update your policy, we’ve made it as easy as possible for you. If you bought your policy online, simply log into your account and edit your details there. If you arranged your policy with one of our team members, just contact us here. You will need your policy number to hand.

We can help you:

• Add or remove an instrument or accessory
• Update the valuation of your instrument or equipment
• Update your personal details
• Add an element of cover
• Reduce your level of cover

contact us    login

 

Renew your cover

Renewing your policy for another year is simple – just log in to your account to renew. You can find your login details in the email we sent you with your first online quote and you’ll need your policy number to hand too.

Don’t worry if you’re not sure when your policy expires. We will always send you an auto-renewal quote 28 days before your policy is set to renew, and follow it up if we don’t hear from you.

renew your policy

 

View your documents

If you bought your policy online, you can find all your documents in your online account. Simply login using the details we sent you alongside your quote. If you still can’t access your account, just click here.

login

If you arranged your policy over the phone with us, then we will have sent your documents to you via email or in the post. If you can’t find your documents and need another copy, just get in touch by emailing music@larkmusic.com or contact us here.

 

Make a claim

We know how distressing it can be if anything happens to your treasured musical instrument or equipment. Our aim is to get you playing again as quickly as possible, while offering the support you need during a difficult time.

Make a claim

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